Returns Policy

Effective date: 1 July 2026

Your Right To Return

Stellar Technologies offers a 7-day return window from the date of delivery for change-of-mind returns, in addition to your statutory rights under the Consumer Protection Act (CPA) for faulty or misrepresented goods.

Return Approval Is Required

All returns must be pre-approved before you send anything back. Unapproved returns sent without a Return Merchandise Authorisation (RMA) may be refused or delayed. To request a return: submit a request via our Returns Request page with your order number, reason for return, and supporting photos. We'll respond within 1–2 business days with an RMA number and instructions. Only ship items back once you have an RMA number.

Change-Of-Mind Returns

If you've simply changed your mind, you may return an item within 7 days of delivery provided it is unused, uninstalled, in original undamaged condition, with all accessories and packaging included. Change-of-mind returns are subject to a 10–15% restocking fee and the customer is responsible for return shipping costs.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, dead on arrival, damaged in transit, or isn't what you ordered, contact us within 7 days of delivery. There is no restocking fee in these cases, and we cover return shipping where the fault is confirmed to be ours or the manufacturer's.

Items Excluded From Change-Of-Mind Returns

Once opened, the following cannot be returned for change of mind (though they remain covered by warranty for genuine faults): software/licence keys once activated, earphones/headsets once unsealed, custom-built or custom-configured systems, and products with a broken security seal.

Inspection Procedure

All returned items are inspected on arrival before a refund, replacement, or repair is approved — typically within 3–5 business days of receipt. Returns that don't match the condition described in your request may be sent back to you or have a partial refund applied.

Return Shipping

Unless the return is due to our error or a manufacturer fault, the customer covers the cost of returning the item. We recommend a tracked courier service.

Turnaround Times

• Return request review: 1–2 business days
• Inspection after receipt: 3–5 business days
• Refund processing: 5–10 business days, see our Refund Policy
• Replacement dispatch: 2–4 business days, subject to stock

Warranty Claims

Returns relating to a product fault outside the change-of-mind window are handled under our Warranty Policy.