FAQ
Quick answers to the questions we get asked most. Can't find what you need? Contact our team.
About Us
Is Stellar Technologies a genuine, authorised reseller?
Yes. We're an authorised retailer — every product we sell is genuine, manufacturer-warrantied stock, never grey-market or parallel-imported.
Do you have a physical store I can visit?
No, Stellar Technologies is an online-only business with no public storefront. All orders are delivered via courier nationwide.
Are your prices in Rand, and do they include VAT?
All prices are listed in ZAR. Prices exclude VAT, as Stellar Technologies is not currently VAT registered.
Payment
What payment methods do you accept?
We support standard secure checkout payment options as well as manual EFT. All payments are processed through secure, PCI-compliant payment gateways.
Is it safe to pay on your site?
Yes — every transaction is encrypted and processed through trusted, secure payment channels, and your order/payment information is protected under our Privacy Policy.
Delivery
How long does delivery take?
Major metros (Johannesburg, Pretoria, Cape Town, Durban): 2–4 business days. Other towns and cities: 3–7 business days. Outlying/rural areas: 5–10 business days. These are estimates from dispatch, not order date — see our Delivery Policy for full detail.
How much does delivery cost?
Free nationwide delivery on orders over R1,500. Orders below that are charged a delivery fee calculated at checkout.
Do you deliver everywhere in South Africa?
Yes, we deliver to all provinces via our courier partners.
How do I track my order?
You'll receive a shipping confirmation email with a tracking number once your order is dispatched.
My parcel arrived damaged — what do I do?
Inspect your parcel before signing for it. If the outer packaging is clearly damaged, note it on the courier's delivery slip if possible, photograph it immediately, and report it to sales@stellart.co.za within 24 hours. Don't discard the packaging until the claim is resolved.
Returns & Refunds
Can I return an item if I just change my mind?
Yes, within 7 days of delivery, provided it's unused, uninstalled, in original condition, with all accessories and packaging. Change-of-mind returns carry a 10–15% restocking fee and you cover return shipping. All returns need pre-approval — start at our Returns Request page.
What can't be returned for change of mind?
Once opened: activated software/licence keys, unsealed earphones/headsets, custom-built or custom-configured systems, and products with a broken security seal. These remain covered by warranty for genuine faults.
My item arrived faulty or isn't what I ordered — what now?
Contact us within 7 days of delivery. There's no restocking fee, and we cover return shipping where the fault is confirmed to be ours or the manufacturer's.
How long does a refund take?
Once a return is approved, refunds are processed within 5–10 business days to your original payment method. Your bank may take a further 2–7 business days to reflect it — see our Refund Policy.
Warranty
What warranty do your products carry?
All products carry the manufacturer's standard South African warranty — typically 12–36 months for components and peripherals, up to 24 months for laptops and desktops.
How do I make a warranty claim?
Submit a claim via our Returns Request page, selecting "Warranty Claim," with a description of the fault and photos or video. See our Warranty Policy for full terms and what's covered.
What's not covered by warranty?
Physical, liquid, or power-surge damage, cosmetic wear, unauthorised repairs or modifications, missing/altered serial numbers, and software issues unrelated to a hardware fault.
Support
How do I contact you, and how fast will you respond?
Email us at sales@stellart.co.za or WhatsApp +27 76 229 6822. We aim to respond within one business day.
What if an item I ordered is out of stock?
We'll contact you with options: wait for restock, a substitute item, or a full refund.