Delivery Policy
Effective date: 1 July 2026
Nationwide Delivery
Stellar Technologies delivers to all provinces across South Africa via our courier partners. Delivery estimates below are business days from the date your order is dispatched, not the date it's placed.
Delivery Timeframes
- Major metros (Johannesburg, Pretoria, Cape Town, Durban): 2–4 business days
- Other towns and cities: 3–7 business days
- Outlying / rural areas: 5–10 business days
These are estimates, not guarantees. Stock availability, courier capacity, load-shedding, and weather can extend delivery times.
Processing Time
Orders are processed and dispatched within 1–2 business days of payment clearing, except where a product is noted as a special order, in which case the listing will state an expected lead time.
Multi-Warehouse Stock
Our stock is held across three regional warehouses (Cape Town, Johannesburg, and Durban). If an item you order is only in stock at a warehouse other than Johannesburg, it is consolidated to Johannesburg before being dispatched to you. This may add a short delay to processing time versus items already stocked in Johannesburg, but does not incur any additional cost.
Delivery Costs
Free nationwide delivery applies to orders over R1,500. Orders below this threshold are charged a delivery fee calculated at checkout.
Order Tracking
You'll receive a shipping confirmation email with a tracking number once your order is dispatched.
Address Accuracy
You are responsible for providing a complete and accurate delivery address. Stellar Technologies is not liable for delays caused by incorrect or incomplete address information supplied at checkout. Re-delivery to a corrected address may incur an additional courier fee.
Failed Delivery Attempts
If a courier cannot deliver after reasonable attempts, the parcel will be returned to us. Re-dispatch will only occur once any additional courier costs are settled.
Damaged Packaging on Arrival
Please inspect your parcel before signing for it. If the outer packaging shows clear signs of damage: note the damage on the courier's delivery slip if possible, photograph the parcel immediately upon receipt, and report it to us within 24 hours at sales@stellart.co.za. Do not discard original packaging until the claim is resolved.
Courier Claims
Where a parcel is lost or damaged in transit, we will lodge a claim with the courier on your behalf, provided the issue is reported within the timeframes above. Resolution may take 5–15 business days.
Collection
Stellar Technologies is an online-only business with no public storefront. All orders are delivered via courier.