Privacy Policy
Effective date: 1 July 2026
Introduction
Stellar Technologies ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
Information We Collect
- Contact details (name, email, phone number, delivery address)
- Order and payment information
- Browsing and device information via cookies and analytics tools
How We Use Your Information
We use your information to process orders, arrange delivery, provide customer support, and improve our store and service offering.
Third Parties We Share Data With
- Courier partners, to deliver your order
- Payment processors, to securely process payments
- Our distribution and fulfilment partners, for order fulfilment
- Klaviyo, for email marketing (only if you've opted in)
- Google Analytics, for website analytics
Cookies
We use cookies to operate our store, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though some store features may not work correctly without them.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (typically up to 5 years for financial records).
Your POPIA Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Object to the processing of your information
To exercise any of these rights, email sales@stellart.co.za.
Information Regulator
If you believe your POPIA rights have been infringed, you may contact South Africa's Information Regulator:
Email: complaints.IR@justice.gov.za
Website: justice.gov.za/inforeg
Data Security
We use industry-standard security measures, including SSL encryption, to protect your personal information against unauthorised access, loss, or misuse.