Refund Policy
Effective date: 1 July 2026
When Refunds Apply
Refunds are issued once a returned item has been received and inspected and approved under our Returns Policy, or where a warranty claim under our Warranty Policy cannot be resolved by repair or replacement.
Refund Method
Approved refunds are issued to the original payment method used at checkout. We are not able to refund to a different card, account, or payment method than the one used to pay.
Refund Timelines
- Refunds are processed within 5–10 business days of an approved return or warranty claim.
- Once processed, your bank or payment provider may take a further 2–7 business days to reflect the refund — this portion is outside our control.
What's Refunded
- Faulty, DOA, or incorrect items: full product price refunded, including original delivery cost where applicable.
- Change-of-mind returns: product price refunded less the restocking fee set out in our Returns Policy and less original outbound delivery cost. Return shipping costs are not refunded.
- Partial returns: only the returned item's value is refunded; delivery costs are not pro-rated unless the entire order is returned.
Deductions
A refund may be reduced or declined where: the item shows signs of use, installation, or damage beyond normal inspection; original packaging, accessories, manuals, or cables are missing; the return falls outside the applicable return window; or the product is excluded from change-of-mind returns under our Returns Policy.
Cancelled Orders
If you cancel an order before it has been dispatched, you'll receive a full refund. Orders cancelled after dispatch are treated as a standard return once received back, including any applicable restocking fee.
Promotional and Discounted Items
Refunds on discounted or promotional items are calculated based on the price actually paid, not the original listed price.
Questions About a Refund
If a refund hasn't reflected within the timelines above, contact sales@stellart.co.za with your order number.